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We ensure that each and every order is processed for
immediate shipment!
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What types of payment do you accept?
Star Trading & Supplies, llc accepts the following types of payment:
Simply select Credit as your payment method and you will be guided through the automated credit card signup process.
- Star Trading & Supplies, llc Account (net 15days) subject to credit approval.
Net 15 Billing
Q:Do you allow net 15 payment for 1st time online orders?
A:First time on-line customers are required to pay via credit card. Once credit application has been approved, all subsequent orders may be made via the Net 15 option - simply select Net 15 under the payment method.
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Corporate Headquarters
Where is Star Trading & Supplies, LLC corporate headquarters?
IL
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Phone/Fax Numbers
How do I contact Star Trading & Supplies, llc ?
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Online Account Management
All of your online account management options are available via your profile page. Click here to visit your profile page (you may need to login first).
Account Login ID
In order to place an order through Star Trading & Supplies, llc, you must create an account. Click here to create a new Star Trading & Supplies, llc shopping account now.
Lost Password
To recover a lost password or Login ID, click here to have them emailed to you.
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Please call for a quote or to set up an appointment.
Easy Order
How do I use the easy order feature?
Easy order allows you add items to your shopping cart by simply entering in the Star Trading & Supplies, LLC model numbers from your catalog. Click "Go" and the product will be added to our shopping cart in the minimum order quantity amount.
Telephone Orders
Customer service representatives are available 8:00 a.m. to 5:30 p.m. CST. Call us at .
PO Numbers
Can I include a purchase order number on my order?
Proceed to checkout once you have finished shopping. At the bottom of the Payment portion of the checkout process, insert your PO number in the PO number field.
Requesting an Invoice
Can I get an invoice when I order online?
There is a menu option for invoices in your Profile section.
Tax Exempt Status
How do I get a Tax Exempt Form?
You may request a tax exempt form by calling . Star Trading & Supplies, llc must have this form on-file for your company in order to accept tax-exempt purchases.
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Privacy
What is the Star Trading & Supplies, llc privacy policy?
Click here to view the Star Trading & Supplies, llc Privacy Policy
Security
Is ordering from Star Trading & Supplies, LLC online secure?
Star Trading & Supplies, llc protects you while you shop at Star Trading & Supplies, llc so there is no need to worry about credit card safety.
We use SSL encryption to protect your online transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
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Product Specifics
How do I find product specific information?
Product specific information is listed when viewing a single product.
The following information is available for most of our items:
Dimensions
Material
Color
Strength
Minimum order quantity
Order in multiples of bundle, bale, case or individual quantities
Inventory status
Unit of measure
Product Photos
Are the photos exactly the same as the product listed?
The photos shown are representative of the product listed, sizes and colors may vary slightly.
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Obtaining a Quote
How do I obtain a quote?
Star Trading & Supplies, llc offers special quotes for large orders and special items.
Please call for a quote or to set up an appointment.
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Returning Merchandise
How do I return merchandise?
Call Star Trading & Supplies, llc to receive an authorization number and return slip. Complete the form and return the merchandise within 30 days. Items purchased from Star Trading & Supplies, llc cannot be returned more than 30 days after delivery, and you cannot receive a refund for these items after that time. In addition, all returned items must be in unopened and unused condition to be accepted.
Note: There is a 15% restocking fee along with all applicable freight charges.
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Can't Find Product
What if I can not find a particular product?
Please contact us at . Customer service representatives are available 8:00 a.m. to 5:30 p.m. CST.
Finding Products
How do I find a product?
You can find products by:
Browse: Shop by product categories, i.e. corrugated boxes, stretch film, etc.
Search: Type in a product name, model number or other description
Easy Order: Type in the model number from the catalog and the product will be added to your cart in the minimum order quantity.
Ordering from Search Results
How do I order from my search results?
Simply enter the quantity and click GO to add the item(s) to your shopping cart. Continue shopping or go to checkout to finish your order.
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Order Tracking
How do I track my order?
To track your recent orders simply click on the Order Status link.
Rush Shipments/Special Instructions
Please request UPS 3 Day Select, UPS 2 Day Air, UPS Next Day Air or Local Freight 1-2 Days. We will promptly take care of your needs.
UPS Shipping
How do I know if my order will ship UPS?
UPS or Local Freight will be used whenever possible. However, should your order exceed UPS size or weight limits, "Common Carrier" will be selected to speed delivery to you.
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